Kopitalk Terms of Service

Kopitalk provides an AI-powered voice and messaging platform that enables businesses to:

• Answer inbound calls using AI
• Communicate with customers via voice and messaging channels (e.g., WhatsApp)
• Schedule and manage appointments
• Integrate with third-party systems (e.g., Google Calendar, Outlook, Mindbody, Jane)

Kopitalk acts as a technology provider, not a human receptionist.

• You must be at least 18 years old and legally able to enter into contracts to use the Services.
• If you are using Kopitalk on behalf of a business, you represent that you have authority to bind that entity.

You agree to:

• Provide accurate business and contact information
• Maintain the confidentiality of your account credentials
• Ensure that your use complies with applicable laws (including telecommunication and privacy laws)

You are responsible for all activity conducted through your account.

You agree NOT to use Kopitalk to:

• Violate any laws or regulations
• Mislead or impersonate others
• Handle illegal, harmful, or abusive content
• Process sensitive data without proper consent (e.g., medical, financial, or personal data where restricted)

Kopitalk reserves the right to suspend or terminate accounts that violate these rules.

You acknowledge that:

• Kopitalk uses AI systems that may produce errors or incomplete responses
• The Service is not guaranteed to be 100% accurate or reliable
• You remain responsible for verifying critical information (e.g., bookings, customer data)

Kopitalk is not liable for decisions made based on AI-generated interactions.

By using Kopitalk, you acknowledge that:

• Calls and messages may be recorded, transcribed, and analyzed
• Data is used to provide, improve, and maintain the Services
• You are responsible for obtaining any legally required consent from your customers for call recording

Kopitalk may integrate with third-party services (e.g., Google Calendar, Twilio, WhatsApp, CRM systems). You agree that:

• Your use of those services is subject to their own terms
• Kopitalk is not responsible for third-party outages, failures, or data handling

• Services may be billed on a subscription and/or usage basis
• Fees are non-refundable unless otherwise stated
• Kopitalk may update pricing with prior notice
• Failure to pay may result in suspension or termination of Services

• You retain ownership of your business data and customer data
• Kopitalk processes data only to provide the Services
• Kopitalk may use aggregated and anonymized data for product improvement

All software, technology, and systems underlying Kopitalk are owned by Kopitalk. You are granted a limited, non-exclusive, non-transferable license to use the Services.

You may not:

• Reverse engineer the Services
• Copy or resell the technology
• Build competing systems based on Kopitalk

We aim to provide reliable service, but:

• We do not guarantee uninterrupted availability
• Maintenance, outages, or third-party issues may occur

To the maximum extent permitted by law:

• Kopitalk is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the past 12 months

You agree to indemnify and hold Kopitalk harmless from any claims arising from:

• Your use of the Services
• Violations of laws or regulations
• Misuse of customer data

We may suspend or terminate your access if:

• You violate these Terms
• You fail to pay fees
• Required by law

You may stop using the Services at any time.

These Terms shall be governed by the laws of the applicable jurisdiction.

• We may update these Terms from time to time.
• Continued use of the Services constitutes acceptance of updated Terms.

For questions, contact:

Email: general@kopitalk.io